NCSHP Updates

• Virtual State Health Plan ID cards are available and can be accessed by logging into Blue Connect via eBenefits. This is also available via the Blue Connect app. For assistance with medical benefits, members can call Blue Cross NC Customer Service at 888-234-2416.
• CVS Caremark, the Plan’s Pharmacy Benefit Manager is also available to help those that have been impacted. If members need assistance with their medications, they can call 888-321-3124.
• Aetna, the Plan’s TPA as of Jan. 1, 2025, has offered our members the use of Teladoc services for free during this time. Please see the flyer here.

Open Enrollment

Open Enrollment is currently underway and ends Oct. 25, 2024. For the members located in the North Carolina counties listed below the Plan will be extending Open Enrollment by one week. This means impacted members will have until Nov. 1, 2024, to complete their enrollment. To ensure all members receive new ID cards in a timely manner, the Plan is unable to extend Open Enrollment past this date.

The Plan will, however, continue to assist members impacted by Helene via the enrollment exceptions process. As a reminder, members can call the Eligibility and Enrollment Support Center at 855-859-0966 to enroll by phone.

North Carolina Counties included in the Helene Exception

Based on FEMA Disaster Designation & Subscriber residential address.

 Alexander, Alleghany, Ashe, Avery, Buncombe, Burke, Cabarrus, Caldwell, Catawba, Cherokee, Clay, Cleveland, Forsyth, Gaston, Graham, Haywood, Henderson, Iredell, Jackson, Lincoln, Macon, Madison, McDowell, Mecklenburg, Mitchell, Polk, Rowan, Rutherford, Stanly, Surry, Swain, Transylvania, Union, Yadkin, Yancey, Watauga, and Wilkes.

There are areas outside of North Carolina that are also included in the Helene exception. These areas are designated by the FEMA Disaster Designation & Subscriber residential address as well.

 The State Health Plan is here for our members impacted by Hurricane Helene. Click for a list of resources available to assist members in the impacted areas. https://www.shpnc.org/blog/2024/10/08/hurricane-helene